178 In-Depth Business case Questions for Professionals

What is involved in Business case

Find out what the related areas are that Business case connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Business case thinking-frame.

How far is your company on its Business case journey?

Take this short survey to gauge your organization’s progress toward Business case leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which Business case related domains to cover and 178 essential critical questions to check off in that domain.

The following domains are covered:

Business case, Business plan, Case competition, Cost–benefit analysis, Customer satisfaction, Gap analysis, Innovation, Net present value, Opportunity cost, Optimism bias, Planning fallacy, Presentation, Project, Project management, Project manager, Public sector, Reference class forecasting, Resources, Software upgrade, Stakeholder, System performance, Win-win:

Business case Critical Criteria:

Generalize Business case governance and describe which business rules are needed as Business case interface.

– Do we monitor the Business case decisions made and fine tune them as they evolve?

– Who is driving and leading the business case development for your organization?

– Is there a business case where additional cyber security risks are involved?

– What is the security -life cycle identity management business case?

– Can we do Business case without complex (expensive) analysis?

– Have sensitivity of the business case been calculated?

– What about Business case Analysis of results?

– Right business case?

Business plan Critical Criteria:

Depict Business plan outcomes and find out.

– Its important to reach your customers. Every business, if wise, will have a promotion and advertising plan. You need to consider the image you want to project to your customers about your business. Will your business stand out because you are a proven a leader in the service or product industry by providing innovative services or products, or you provide customer confidence by providing high quality Customer Service?

– What may be the consequences for the performance of an organization if all stakeholders are not consulted regarding Business case?

– Where do ideas that reach policy makers and planners as proposals for Business case strengthening and reform actually originate?

– Have Business Plans with your Critical Preferred Vendors?

– Do you need to develop a Human Resources manual?

– How do you plan to address Customer Service?

– Who needs to know about Business case ?

– Do we offer Superior Customer Service?

Case competition Critical Criteria:

Guard Case competition governance and slay a dragon.

– Think about the people you identified for your Business case project and the project responsibilities you would assign to them. what kind of training do you think they would need to perform these responsibilities effectively?

– Meeting the challenge: are missed Business case opportunities costing us money?

Cost–benefit analysis Critical Criteria:

Confer over Cost–benefit analysis projects and point out improvements in Cost–benefit analysis.

– How do you incorporate cycle time, productivity, cost control, and other efficiency and effectiveness factors into these Business case processes?

– Does Business case analysis isolate the fundamental causes of problems?

– How will you know that the Business case project has been successful?

Customer satisfaction Critical Criteria:

Facilitate Customer satisfaction results and arbitrate Customer satisfaction techniques that enhance teamwork and productivity.

– Do we Make sure to ask about our vendors customer satisfaction rating and references in our particular industry. If the vendor does not know its own rating, it may be a red flag that youre dealing with a company that does not put Customer Service at the forefront. How would a company know what to improve if it had no idea what areas customers felt were lacking?

– What is the difference, if any, in customer satisfaction between the use and results of agile-driven software development methods and the use and results of plan-driven software development software development methods?

– How important are hard measurements that show return on investment compared to soft measurements that demonstrate customer satisfaction and public perception?

– Performance Standard: What should be the standards for completeness, reliability, accuracy, timeliness, customer satisfaction, quality and/or cost?

– Has it re-engineered or redesigned processes, and leveraged technologies to improve responsiveness, Customer Service and customer satisfaction?

– How does the company manage the design and delivery of products and services that promise a high level of customer satisfaction?

– Who is responsible for ensuring appropriate resources (time, people and money) are allocated to Business case?

– Is the Customer Satisfaction Process something which you think can be automated via an IVR?

– How does the firm measure and monitor client service and customer satisfaction?

– How will we insure seamless interoperability of Business case moving forward?

– What employee characteristics drive customer satisfaction?

– What are the business goals Business case is aiming to achieve?

Gap analysis Critical Criteria:

Map Gap analysis tactics and know what your objective is.

– Is there a Business case Communication plan covering who needs to get what information when?

– Is Business case dependent on the successful delivery of a current project?

Innovation Critical Criteria:

Confer over Innovation adoptions and figure out ways to motivate other Innovation users.

– What is, really, the difference between development and innovation, i.e. how big or radical do changes have to be to warrant the label innovation ?

– In some projects up to 85% of the changes are performed by a small core of developers, what space for innovation is left?

– Do you see regulatory restrictions on data/servers localisation requirements as obstacles for data-driven innovation?

– Who will be responsible for deciding whether Business case goes ahead or not after the initial investigations?

– To what extent does your organization have experience with big data and data-driven innovation (DDI)?

– The real challenge: are you willing to get better value and more innovation for some loss of privacy?

– To what extent does data-driven innovation add to the competitive advantage (CA) of your company?

– What are the three most important things we need to focus on to foster innovation?

– What can management do to improve value creation from data-driven innovation?

– Do you collaborate with customers for product development and/or innovation?

– Are employees open to new ideas and will they support innovations?

– Could the supplier help with service innovation/transformation?

– How does technology destiny affect organizational innovation?

– What can we do to foster greater levels of innovation?

– Does technological diversification promote innovation?

– Does Innovation Mediate Firm Performance?

– What is the newest innovation in online learning?

Net present value Critical Criteria:

Analyze Net present value outcomes and drive action.

– When using the net present value method, how does one know whether the true rate of return is greater or less than the discount rate?

– What is the major disadvantage of the net present value method?

– Has the products net present value (npv) been calculated?

– Does our organization need more Business case education?

– What are the long-term Business case goals?

– Do we all define Business case in the same way?

Opportunity cost Critical Criteria:

Differentiate Opportunity cost failures and innovate what needs to be done with Opportunity cost.

– What is the opportunity cost of providing staff with the potential to learn new technologies or increase their expertise?

– What are your most important goals for the strategic Business case objectives?

– Have the types of risks that may impact Business case been identified and analyzed?

– What are the opportunity costs for conducting the program?

– What is our formula for success in Business case ?

Optimism bias Critical Criteria:

Review Optimism bias results and raise human resource and employment practices for Optimism bias.

– How likely is the current Business case plan to come in on schedule or on budget?

– Do Business case rules make a reasonable demand on a users capabilities?

Planning fallacy Critical Criteria:

Talk about Planning fallacy management and ask questions.

– Which customers cant participate in our Business case domain because they lack skills, wealth, or convenient access to existing solutions?

– Are we making progress? and are we making progress as Business case leaders?

Presentation Critical Criteria:

Dissect Presentation governance and find the ideas you already have.

– Can the system protect against unauthorized access by use of an image versus presentation of an actual biometric object (i.e., presentation of a picture of an iris/retina versus presentation of the actual eye)?

– At what point will vulnerability assessments be performed once Business case is put into production (e.g., ongoing Risk Management after implementation)?

– You meet with the chief executive – you start your presentation. after the first three of sixty slides he/she says, I am convinced, what should we do?

– Do the requirements that weve gathered and the models that demonstrate them constitute a full and accurate representation of what we want?

– Has the presentation of search results based on various parameters such as content type or topic been determined?

– Global email, posters, paycheck advice messages, intranet, presentations, Health & Benefit Fair?

– Is any of this documentation suitable for a journal article or conference presentation?

– What are the key promotion and shelf presentation tactics?

– Is there a prescriptive presentation format?

Project Critical Criteria:

Ventilate your thoughts about Project strategies and transcribe Project as tomorrows backbone for success.

– How can a company arrange a new project if the management does not know when they will finish the current projects and when the employees will be free to take on a new project?

– Consider your own Business case project. what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?

– Does the suggested change request have a significant negative impact on completed project work without a commensurate benefit to the product or project?

– What processes do project managers and content strategists use to collect content for client websites?

– Once the project is underway, how can you track progress against the plan?

– How easy will it be to shift the hearts and minds of the people working on projects?

– What s the protocol for interaction, decision making, project management?

– When is Change Management used on a project at which level?

– Did the project team have enough people to execute the project plan?

– What work wouldnt get done if no more funds were added?

– Describe Group efficiency and effectiveness?

– What is the estimated value of the project?

– What project management certifications do you hold?

– What is a projects net annual benefit?

– How will you evaluate this project?

– Who will be collecting information?

– what is causing us to be behind?

– What is a product life cycle?

– What is risk identification?

– Where Do Changes Come From?

Project management Critical Criteria:

Closely inspect Project management quality and summarize a clear Project management focus.

– Key problem solving knowledge resides with the knowledge workers, and not the manager. So, how do we adapt project management techniques to deal with this key reality?

– How much and which way a traditional project manager has to change his/her management style or way of working in order to be an agile project manager?

– Will the metrics and measurement techniques to determine project success (or failure) need to change?

– To what extent are agile and traditional project management techniques mutually exclusive?

– Can agile project management be adopted by industries other than software development?

– How is agile project management performed in the context of virtual teams?

– Will reporting methods be different for agile versus traditional projects?

– How do organizations adapt to a radically new framework such as agile?

– Why would anyone want to discard the benefits of collocated teams?

– What is meant by an integrative approach to project management?

– How do we create a culture that supports project management?

– What is the role of Project Management Body of Knowledge?

– What are the Commercial aspects of Project Management?

– What type of certificate will be awarded and by whom?

– What is the Technical aspect of Project Management?

– What is an economic aspect of Project Management?

– What is the meaning of success in this context?

– Are we ready to execute an agile project?

– Needs project management?

– What is agile anyways?

Project manager Critical Criteria:

Focus on Project manager goals and catalog what business benefits will Project manager goals deliver if achieved.

– There is lots of discussion about the role of a project manager; whether a project manager is needed in the agile world or not. How much and which way a traditional project manager has to change his/her management style or way of working in order to be an agile project manager?

– With agile processes promoting the concept of self-directed teams, is there room for the conventional project manager or does this role also need to evolve to suit the principles of the new paradigm?

– Marketing budgets are tighter, consumers are more skeptical, and social media has changed forever the way we talk about Business case. How do we gain traction?

– Do we have these warning signs: This project is not that big and everyone knows what they are doing -why do we need a project manager?

– How can an agile project manager balance team level autonomy and individual level autonomy in agile software teams?

– What are the actions taken by project managers when leading and implementing a transformational change initiative?

– How can an agile project manager balance team level autonomy and individual level autonomy in agile software teams?

– What should the project manager(s) do differently next time your organization undergoes a change process?

– So, if the project no longer needs a detailed master project plan, why does it need a project manager?

– What are the most important skills practitioners consider make an effective people project manager?

– So, if the project no longer needs a detailed master project plan, why does it need a project manager?

– What knowledge, skills and characteristics mark a good Business case project manager?

– What project management qualifications does the Project Manager have?

– What is the duty of a Project Manager?

– What was the project manager best at?

– Who are the project managers?

Public sector Critical Criteria:

Substantiate Public sector adoptions and find the ideas you already have.

– What is the total cost related to deploying Business case, including any consulting or professional services?

– Which Business case goals are the most important?

– Have all basic functions of Business case been defined?

Reference class forecasting Critical Criteria:

Examine Reference class forecasting risks and use obstacles to break out of ruts.

– What management system can we use to leverage the Business case experience, ideas, and concerns of the people closest to the work to be done?

Resources Critical Criteria:

Confer re Resources planning and oversee Resources requirements.

– Industry standards enforce legislation that utilities must meet, and these standards do not come cheaply. Standards require additional resources in the form of employees, hours, and technology, all of which increases the cost of providing reliable electricity to the customer. Therefore, the standards of Cybersecurity that protect the customer are then ultimately paid by the customer. So what are these standards and who sets them?

– Rapidly increasing specialization of skill and knowledge presents a major management challenge. How does an organization maintain a work environment that supports specialization without compromising its ability to marshal its full range of Human Resources and turn on a dime to implement strategic imperatives?

– How do we engage divisions, operating units, operations, internal audit, risk management, compliance, finance, technology, and human resources in adopting the updated framework?

– Do organizations have a methodology in place for the proper allocation of business resources to invest in, create and maintain IT standards?

– How often do we hold meaningful conversations at the operating level among sales, finance, operations, IT, and human resources?

– What are strategies that we can undertake to reduce job fatigue and reduced productivity?

– Where can an employee go for further information about the dispute resolution program?

– What additional training resources are available from the vendor and at what cost?

– Is business intelligence set to play a key role in the future of human resources?

– Can you think of other ways to reduce the costs of managing employees?

– What steps are taken to promote compliance with the hr principles?

– How should any risks to privacy and civil liberties be managed?

– Friendliness and professionalism of the Human Resources staff?

– Are the right resources being assigned to the right projects?


– How is Promptness of returning calls or e-mail?

– Who should appraise performance?

Software upgrade Critical Criteria:

Face Software upgrade decisions and track iterative Software upgrade results.

– What are the barriers to increased Business case production?

– How can skill-level changes improve Business case?

Stakeholder Critical Criteria:

Conceptualize Stakeholder adoptions and plan concise Stakeholder education.

– Much of the agile advice is oriented towards small teams of up to ten people, who are either co-located or near located, who have ready access to their primary stakeholders, and who are working on software that can be easily organized into a series of small releases. What about large teams?

– Are we communicating about our Cybersecurity Risk Management programs including the effectiveness of those programs to stakeholders, including boards, investors, auditors, and insurers?

– Do we talk with your key stakeholders and identify the top challenges we are facing (are they the same as discussed in this session or do you have unique ones?

– There is a need to determine where value is added in the supply chain what are the expectations of each stakeholder in the supply chain?

– Are recovery activities communicated to internal stakeholders and executive and management teams?

– What are information systems, and who are the stakeholders in the information systems game?

– Which Phase of the ADM describes the defining scope and identification of stakeholders?

– Which stakeholder(s) will get value from the program or program components?

– Have you considered all key stakeholders impacted by the change effort?

– Who are the stakeholders involved with the system?

– Are all Stakeholders supporting this vision?

– Will the team be populated by stakeholders?

– How will we involve stakeholders?

System performance Critical Criteria:

Nurse System performance risks and find the ideas you already have.

– Is an asset management process(es) in place to inventory and manage this new asset (investment) from a property management perspective, to provide Configuration Management support, and to monitor system performance?

– Have you considered that metrics collection, and system performance and security monitoring are more difficult in the cloud?

– What are the important external or multisectoral determinants of system performance?

– Who will provide the final approval of Business case deliverables?

– How would one define Business case leadership?

Win-win Critical Criteria:

Track Win-win visions and get the big picture.

– How much does Business case help?


This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Business case Self Assessment:


Author: Gerard Blokdijk

CEO at The Art of Service | http://theartofservice.com



Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Business case External links:

Creating a Powerful Business Case for HR Technology

What is business case? – Definition from WhatIs.com

Business plan External links:

How to Write a Business Plan for a Small Business: 14 Steps

[PDF]Writing a Business Plan – U.S. Department of Veterans …

Business plan – Official Site

Case competition External links:

2017 Case Competition | UDaily – University of Delaware

Student Case Competition – NAHSE

Customer satisfaction External links:

Customer Satisfaction Surveys | Internal Revenue Service

Big Lots! Customer Satisfaction Survey

Why Customer Satisfaction is Important (6 Reasons)

Gap analysis External links:

Gap Analysis – From MindTools.com

What is gap analysis? – Definition from WhatIs.com

5 Simple Steps On How To Do A Gap Analysis | Rob Kelly

Net present value External links:

Net Present Value – NPV – Investopedia – NPV

Opportunity cost External links:

Opportunity Cost – EconEdLink

Opportunity Cost – examples, advantages, school, business

Opportunity cost — AccountingTools

Optimism bias External links:

Tali Sharot: The optimism bias | TED Talk

The Optimism Bias – TIME.com

The Optimism Bias and Its Impact – Verywell

Planning fallacy External links:

The Project Planning Fallacy – Bric

The planning fallacy and reference class forecasting

The Planning Fallacy: Why We Always End Up …

Presentation External links:

Untitled Presentation |authorSTREAM

Showcase of 11 Awesome Slide Titles – Presentation …

Project management External links:

Certifications | Project Management Institute

monday – Project management software teams actually love

CCRS | Project Management Institute

Project manager External links:

What is a Project Manager? – CEG

Project Manager job description template | Workable

Condo Project Manager (CPM) – Fannie Mae | Home

Public sector External links:

NEOGOV HRMS | HR Software for Government & Public Sector

SunGard Public Sector NaviLine®

Government and Public Sector – Sprint Business

Reference class forecasting External links:

Musings on project management: Reference Class Forecasting

Reference class forecasting – update.revolvy.com
https://update.revolvy.com/topic/Reference class forecasting

The planning fallacy and reference class forecasting

Resources External links:

TEACH Resources: TEACH System :OTI:NYSED

Minnesota Department of Natural Resources: Minnesota …

Software upgrade External links:

San Joaquin Area Dealers – Software Upgrade for Diesel …

Software Upgrade for Diesel Trucks

Stakeholder External links:

Stakeholder | Definition of Stakeholder by Merriam-Webster

Stakeholder Definition – The Glossary of Education Reform

Hazard Mitigation Stakeholder Workshop | FEMA.gov

System performance External links:

P2181 Cooling System Performance Code – DTC Codes …

Win-win External links:

Habit 4: Think Win-Win – FranklinCovey | Home

Why Rotating Employees Through Your Company Is a Win-Win